Please carefully read all product descriptions and details prior to completing your order.

Event Orders:

Deposits and payments made for event orders are non-refundable. These deposits secure your reservation and allow us to allocate resources for your event.

Requesting a Refund Before Shipping

If your order has not yet been delivered and you would like to cancel:

• You must contact us at info@ritaskitchen.co at least 7 business days prior to your scheduled delivery or pick-up date.
  
• If approved, we will issue store credit for the full amount of your order.
  
• No monetary refunds will be provided.
  

Lost or Stolen Deliveries

We are not responsible for lost or stolen orders after they have been marked as delivered.

To avoid issues:

• Please ensure someone is home during your selected delivery window.
  
• If you know you will not be available, contact us in advance so we can arrange a different delivery time.
  

We do not remake orders once they have been delivered to the provided address.

Natural Disasters & Dangerous Weather Conditions

In the event of extreme weather or natural disasters that make it unsafe for our couriers to deliver:

• We will reschedule your order to a later date of your choosing, once conditions improve and it is safe to proceed.
  
• Alternatively, we can issue store credit for use on a future order.
  
• Refunds will not be issued for delays or rescheduling due to weather-related or natural disaster conditions.

Last updated on February, 16, 2022